Your healthcare confidant  

I am employee of an important company in the Lemanic region. Swiss Med Office was recommended to me by the HR team at my work after I spoke to them about finding it hard to manage the combination of a very busy working and home life. I have two children, my partner travels a lot for work, and my son has additional medical needs. My first language is English, and I was finding it hard to navigate the legal and medical terms of my insurance company, all in French, often missing out on claiming back items I was entitled to due to not fully understanding the system. In short, I was becoming overwhelmed and needed help. Our company uses Swiss Med Office and my HR team put me in contact with Ilham from the company, who was immediately responsive and helpful. My initial request was to understand if I could claim back any costs for my son’s glasses; Ilham contacted the insurance company, completed all necessary forms and I received the money within a few weeks. Fantastic. Since our first contact Ilham has succeeded in securing a reimbursement for medical costs I was sure the health insurance company would never agree to. Ilham continues to help me as required in a positive and effective way. I particularly like the personal approach from Swiss Med Office, being in direct contact with the person who is assisting me, by email, telephone and in person: Ilham offered to attend an important meeting regarding my son’s care with me, taking a huge pressure from my shoulders, as the meeting was in French and I was concerned that I would miss important details; not with Ilham by my side. I would recommend Swiss Med Office without hesitation; Ilham has provided me with an efficient and personal service combined with an expert knowledge of health insurance and medical care in Switzerland.